Privacy Policy

1. Overview

This Privacy Policy explains how Snowtable Hospitality Technologies Private Limited (“Snowtable”, “we”, “our”) collects, uses, and protects information when you use our web and mobile applications, including Sagent by Snowtable (the “Service”).

2. Information We Collect

We only collect information necessary to provide our hospitality management services:

• Account Details: Your name, work email, and login credentials when you create an account.
• Operational & Guest Data: Guest names, contact details, booking information, and message logs processed on behalf of property managers to manage stays and enquiries.
• Device Permissions:
  • Camera & Photos: Used only when you choose to take or upload photos/documents (such as villa images or invoices) to send in chat. We only access media you explicitly select.
  • Push Notifications: Used to send you alerts about new enquiries, reservations, and guest requests.
• Basic Logs: Standard device information (operating system, app version, error logs) to troubleshoot issues and ensure platform stability.

3. How We Use Information

We use your information solely to:

• Authenticate your account and maintain security.
• Coordinate bookings, room service orders, and guest communications.
• Send real-time alerts and operational notifications.

We never sell, rent, or trade your personal or business data to third-party advertisers or brokers.

4. Data Security

We implement standard industry safeguards, including encrypted data transmission (HTTPS/TLS) and secure storage, to protect your information against unauthorized access or disclosure.

5. Account & Data Deletion

You have the right to delete your account and all associated data at any time.

6. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us: